About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

Delivery time = Process time ( order preparation )+ Shipping time.

(1) We offer free shipping when orders over €60 to most countries.

• Free when orders over €60, €20 shipping fee when orders less than €60.

• Process Time: 1-2 weeks

(2) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii

• Carrier: UPS/DHL Express.

• Cost: €100 per piece

• Process Time: 1-2 weeks

• Shipping Time: 5-7 daysPlease note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

If the products you received are damaged, we will replace them for free.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. What is Harajuku Style?

Harajuku Style originates from the Harajuku district in Tokyo, Japan, and is known for its vibrant colors, unique patterns, and eclectic mix of styles. It blends street culture, cartoon elements, retro and futuristic aesthetics, making it deeply loved by young people.

2. What kind of fabrics are usually used for the clothing? Are they comfortable to wear?

We prioritize the comfort and environmental friendliness of our fabrics. Commonly used fabrics include pure cotton, linen, blends, etc., ensuring that the clothing is comfortable and breathable to wear. For specific fabric information, please refer to the product details page.

3. What about the materials used for home decor items and stuffed animals? Are they safe?

Home decor items are mostly made from eco-friendly and non-toxic materials such as food-grade silicone and high-quality plastics. Stuffed animals, on the other hand, are crafted with soft and skin-friendly short or long plush materials, ensuring they are safe and harmless, suitable for people of all ages.

Overview

Due to the Chinese New Year holiday, our China logistics facility is closed for the pre-sale period during which we are running the pre-sale. Orders are eligible for exclusive pre-sale discounts. However, your order will be processed from the end of the pre-sale period and shipped from March 16.

What is a pre-order?

Pre-order is your chance to purchase selected products while our factory is on holiday. This means that the item is still in production when ordered and will not be immediately available in our warehouse. After running the checkout, it is important to verify that the product is pre-ordered. Delivery times for pre-orders may vary.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

When a delay occurs and why?

The products of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.

Can I combine in stock and pre-order items?

Absolutely yes! You can:

- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.

- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be hold and dispatched entirely.

- Contact our Customer Care for further information on pre-order products.

Can I cancel a pre-order item?

You can cancel your order. Please see the Returns & Refunds Policy for details on the policy for canceling your order.

Can I amend my order?

Yes! You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours. If your order has been shipped, it cannot be modified.

When will I receive my pre-order?

Your order will be processed from the end of the pre-sale period and start to ship on March 16. If you have any questions, please contact us at [email protected].